Terms of sale
PURCHASE AND RETURN
The online store www.gameri.eu is operated by the company
RIVIRA doo
Brand new 1,
HR-51000 Rijeka,
Croatia
OIB: 30513547956
MB: 040457796
(hereinafter referred to as RIVIRA).
Server support for the smooth functioning of the online store and points of sale is provided by Rivira doo. Sensitive data is transmitted via a secure SSL connection, which enables safe and smooth shopping. Payment by credit cards is made via the Viva Wallet online payment system.
Purchase receipts/vouchers and tickets are generated in a PDF file that
requires at least Adobe Reader 7 installed on your computer.
RIVIRA uses the information provided solely for personal use. More information in the Privacy Statement.
The buyer is bound by the general terms and conditions that apply at the time of purchase (online order submission). At the time of placing the order, the user is reminded of the general terms and conditions and confirms his/her knowledge of them. The general terms and conditions are available at the internet address www.gameri.eu in electronic form and with the date of change marked. RIVIRA reserves the right to change the General Terms and Conditions, and in their mutual relationship
those General Terms and Conditions that were in force at the time of purchase. The court in Rijeka is competent to resolve any disputes.
ACCESS TO INFORMATION
RIVIRA agrees to provide the buyer with the following information before being bound by a contract or offer:
the main characteristics of the goods or services to the extent appropriate to the medium and the goods or services,
company, headquarters and business phone number, if available,
the final price of the goods or services, including taxes, or the method of calculating the price if the nature of the goods or services cannot be calculated in advance,
information about any additional delivery costs or a warning that such costs may arise if they cannot be calculated in advance,
payment terms for delivery and performance of the service, time of delivery of goods or performance of the service, if necessary,
details of the complaint to the company or an explanation of the complaints procedure, including any contact details or customer service details
the address where the company actually carries out its business, the telephone number, fax number and e-mail address of the company, if available, and, where applicable, the name of the company and the registered office of the company on whose behalf it acts and to which the consumer can address his complaint,
costs associated with the use of the communication medium, if they differ from the basic tariff,
conditions, deadlines and procedure for exercising the right to withdraw from the contract without giving reasons in accordance with Articles 72 and 74 of the Consumer Protection Act
the period within which the contract can be withdrawn and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 74 of the Consumer Protection Act; in cases where the consumer does not have the right of withdrawal in accordance with Article 86 of the Consumer Protection Act, he is expressly informed of this),
Out-of-court dispute resolution and other legal remedies applicable to businesses and their availability.
BUYING TICKETS
All online ticket purchases are binding and subject to payment and cannot be canceled or changed.
To purchase tickets via the website www.gameri.eu, follow these steps:
Select ticket type
Select quantity
Continue to cart and finalize purchase
Entering personal information
View all data
Acceptance of General Terms and Conditions of Sale
Select payment method
Payment through the partner system
Receiving an email confirmation of purchase from Expo GameRi (ticket with barcode and ticket receipt sent to your email)
PAYMENT METHODS
Types of payment methods:
Online payment with debit/credit cards American Express, Diners, Maestro,
MasterCard, Visa
When paying by credit card online, you must enter your card number, expiration date, and CVV code, as well as the 3D secure code of the card that requires it. Prepaid cards / Gift cards issued by banks that do not have the 3D secure verification option are not valid means of payment on RIVIRA's website and will not be able to complete the transaction.
Payment methods and delivery methods are determined and stated in the purchase process.
TICKET
RIVIRA, as the Organizer of Expo GameRi, will provide access control (barcode readers) at the event location.
Upon successful ticket purchase, a ticket has been sent to your email address, which can be used in digital or printed form, allowing you to enter the event space directly. Tickets can be printed out using a printer or saved in the appropriate format on your smartphone, which you can then show at the entrance.
TICKET SECURITY
Tickets may not be misused, copied or modified. One ticket is valid for the first time entry to the event/manifestation, which means that the first ticket accepted with its identification (barcode or QR code) is valid. Do not publish the ticket barcode or QR code and properly protect it from loss, physical damage, unauthorized copying or forwarding. All subsequent tickets at the entrance with the same
are automatically invalidated by identification. By using an authorized ticket, the user accepts the general terms and conditions of the event organizer and the rules of the institution where the event is held.
BUYING ERRORS
In the event that an error message appears during your purchase or other difficulties arise during your purchase, please send us an inquiry and information about your purchase via email.
RETURN OR EXCHANGE
In accordance with Article 79, Paragraph 1, Item 12 of the Consumer Protection Act, the Buyer does not have the right to unilaterally terminate the Distance Contract (refund), given that the subject of the contract is the provision of leisure-related services, which occur at a specific time or in a specific period.
Purchased tickets cannot be exchanged for another type of ticket. Customers are asked to pay attention when purchasing and select the correct type of ticket, paying particular attention to tickets available only to adults.
Since the purchase of tickets is not tied to a person's name, but only to the payment confirmation (invoice), if the Buyer wishes to give the ticket as a gift or transfer it to another person, they do not have to inform RIVIRA or emphasize this anywhere.
EVENT CANCELLATION, REFUND
In the event of a complete cancellation of Expo GameRi, RIVIRA will fully refund all purchased tickets.
With the introduction of the fiscalization law, the ticket no longer has the value of a receipt, but instead an invoice and payment confirmation are issued, which must be kept until the day of Expo GameRi.
If the event is postponed or canceled, it is not possible to obtain a refund without presenting the aforementioned invoice!
RIVIRA is not obliged to inform customers of all changes to the event, but does its best to do so. RIVIRA reserves the right to make minimal or justified changes to the composition or execution of the program as the Organizer. In the event of cancellation, change of event date or change in composition or program, any additional costs that may arise (e.g. travel, hotel, point of sale, delivery) will not be reimbursed.
In the event of lost or stolen tickets, the buyer is not entitled to a refund or replacement. It is the buyer's responsibility to verify the validity of the date, time and location of the event for which they purchased the ticket.
COMPLAINT PROCEDURE
In accordance with Art. 10, paragraph 5 of the Consumer Protection Act, we allow consumers to submit a written complaint. You must submit the complaint in writing to the e-mail address info@rivira.eu or by registered letter to the address of RIVIR. In the complaint, please provide your contact details and a detailed description of the complaint.
OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with legal requirements, RIVIRA does not recognize any out-of-court contractor for the resolution of consumer disputes as competent to resolve a consumer dispute that a consumer could initiate under the Act on Extra-Contentious Procedure.
The aforementioned arrangement arises from the Consumer Dispute Resolution Act, Regulation (EU) No. 1095/2010. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
